POLICIES
TAGGING
Skulls Unlimited International uses non-removable banding straps.
These tags are individually numbered to assure proper return. Your
skulls are tagged the moment they arrive at our facility. Upon request,
we will be glad to forward enough tags for your specimens.
SHIPPING
Detailed shipping instructions may be found on our
Shipping page. Specimens must be drained of all excess moisture,
then well frozen. Package skulls by wrapping in two inches of newspaper
and place in a sealed plastic bag. Ship specimens on Monday to assure
arrival by Friday. This is important because leaking, foul-smelling
packages cause difficulty. Other weekdays use only Fedex Air to avoid
sitting over the weekend. Styrofoam coolers may be used and will be
returned upon request. If you have any questions, please feel free
to call us.
DAMAGES
Skulls Unlimited International will not be responsible for any damage
incurred from shipping, field care, or processing in our facilities.
Every effort will be taken to care for your specimens in our laboratory
and during return shipment. If excessive damage is noted upon receiving,
you will be notified.
BIOHAZARDOUS DISPOSAL FEE
Due to the escalating cost of biohazardous and hazardous disposal
fees, Skulls Unlimited International collects a 5.0% surcharge to
your order to help offset this cost. This surcharge may vary with
fluctuating oil cost.
PAYMENT
DO NOT SEND PAYMENT WITH ORDER.
Visa
or MasterCard: Your credit card is preferred.
You will not be invoiced until your order is completed. If you are
a regular customer and we have your card number on file your order
will be returned without being notified when your order is complete,
unless you request to be contacted.
COD: If you want your order to be shipped
COD you will not be notified before shipping (unless you request it).
Fedex drivers no longer accept cash for COD shipments. Fedex gives
the option of Cashier's check, business or personal check or money
order.
Check: If you prefer to pay by check or
money order, please wait for your acknowledgement to receive a statement
of costs.5
Institutional Purchase Order: Accepted only
from bona-fide educational institutions. Our terms are net 30 days
from the date of invoice for any amount over $25.00.
RETURN
SHIPMENT
Every effort will be taken to assure proper and safe return of your
specimens. Each order is insured for the cost of cleaning services
only, plus a fair market value for the specimen. If excessive insurance
is desired, you must notify us of your wishes. Please allow as much
as 15% of your total for return shipping.
RETURN
TIME
Every effort will be made to return your specimen in 3 to 4 months.
However, occasional production difficulties may delay your order.
During this time, please be patient as every effort is being made
to process your order in a timely manner. You will be notified of
any such delay.
To
contact us by phone, In the United States and Canada call 1-800-659-SKULL
To contact us from outside of North America please call 1-405-794-9300
You can Fax us at: 1-405-794-6985
E-Mail your comments and questions to: sales@skullsunlimited.com